RELX Group Sr Technical Solutions Cons - based in Hong Kong in United States

Sr Technical Solutions Cons - based in Hong Kong

Category:

Location: United States

The senior technical solutions consultant is responsible for the implementation of LexisNexis Risk Solutions' products via all delivery channels (e.g., XML, Web Services, hosted web application, hosted IVR) for clients across all Risk verticals as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue. These activities may include providing technical and business process-related consulting services directly to clients, specific support for, and liaison with the following: sales, product, and support teams; other relevant internal staff; and post-production transition support. The senior technical solutions consultant should demonstrate acumen in the relevant LexisNexis products (including software and hardware as applicable), knowledge of common industry practices, and possesses high proficiency with tools, processes, and methods required to execute duties as described above. The senior technical solutions consultant can represent the team in targeted meetings. The senior technical solutions consultant should also have the skills to mentor less experienced or knowledgeable team members.

Accountabilities:

  • Provides technical integration and consulting services directly to external clients, sales teams, and other support staff for financial services, collections, healthcare, government, law enforcement and insurance verticals for business services' products.

  • Share product knowledge, best practices, and technical examples with clients in order to advance implementation completion. Conduct analysis and apply problem-solving skills to determine root cause of issues. Collaborate with, engage and escalate to appropriate resources when necessary to get issues addressed. Own correspondence with Sales and client until issue is resolved.

  • Provides installation, implementation and configuration support, while keeping implementation project plans up-to-date.

  • Communicates technical terms to internal and external clients of varying levels of technical understanding.

  • Utilizes technical expertise in providing 3rd-level XML support to clients.

  • Conducts technical presentations and product demonstrations regarding integration with LexisNexis Risk Solutions? products.

  • Participates in departmental projects that improve the productivity of the team.

  • Completes required training and skill development to support the client base, individual developmental needs, team objectives, department goals, and company initiatives.

  • Maintains a detailed understanding of databases, programming, search technologies, and web technologies.

  • Develops a consultative sales style which incorporates technical skills while delivering business value. Stays focused on revenue and remains willing to take the initiative to ensure that LexisNexis wins the decision.

  • Continues building on best practices for improved client satisfaction, while looking for opportunities and submitting ideas to improve team effectiveness and productivity in working with Sales, clients, and Web Service solutions.

  • Presents statistics and other useful information on small XML batch test jobs to that will assist Sales with winning the business.

  • Provides trends and ideas to management and product owners to consider in future products.

  • Represents the XML Consultants team in targeted meetings.

  • Serves as a mentor for the technical solution consultants.

  • Other duties as assigned.

Qualifications:

  • Education: BA/BS degree or equivalent experience in a related field.

  • Travel: Must be able to travel up to 25% of the time.

  • Consultative Ability: Expert-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.

  • Client Service Orientation: Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.

  • Developing Others: Standard ability to use performance management to hire, train, and motivate employees, while committing to employee development.

  • Industry Experience: 5-9 years of industry experience.

  • Innovation: Strong affinity to try new methods and new approaches to problem-solving.

  • Leadership: Strong ability to effectively set direction, aligns constituencies, and motivates others.

  • Planning & Organization: Advanced organizational and project management skills.

  • Presentation Skills & Communication: Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Advanced Level ability to deliver client presentations and performance analysis

  • Problem Solving & Judgment: Expert-level analytical and problem solving skills as well as the ability to understand and think analytically about complex business problems. Developed troubleshooting skills.

  • Product Knowledge: Advanced demonstration of up-to-date and in-depth product knowledge. Exposure to a software environment involving hands-on technical problem solving or technical implementations with clients.

  • Relationship Building: Advanced relationship building skills and the ability to collaborate and interact effectively with internal and external clients including but not limited to sales, product management, engineering, network operations, and client support.

  • Results Orientation / Execution: Expert-level time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently. Self-Motivated.

  • Teamwork: Advanced ability to work in a team environment, by soliciting input and feedback. Deals effectively with conflict.

  • Other: Working knowledge and/or specialized understanding of HTML, XML, Web Services, and other Internet-based technologies. Some experience in working with Web Service toolkits (e.g. SoapUI, Microsoft .NET, JavaBeans, etc.)

At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.