RELX Group Customer Support Research Analyst in Reston, Virginia

Customer Support Research Analyst


Location: Reston, Virginia, United States

The primary purpose of this position is to retrieve public records for clients by conducting legal research and serving as a liaison with field employees & vendors.


  1. Actively manage life cycle of document retrieval orders.

  2. Deliver clear, concise, accurate, timely and thorough communication to internal and external customers, while displaying a strong customer service orientation.

  3. Conduct research required and provide information obtained by using internal and external resources.

  4. Apply established standards to the order management process, to effectively meet departmental objectives.


  1. Ability to manage multiple priorities.

  2. Experience working in a client-facing role.

  3. Strong Attention to detail.

  4. Self motivated.

  5. Experience working in a fast paced & team oriented environment.

  6. Experience using Microsoft Office applications.

  7. Excellent interpersonal skills.

  8. Ability to meet deadlines.

  9. Excellent follow up skills.

  10. Critical reading skills.

  11. Experience using Microsoft Internet Explorer & Firefox web browsers

  12. Experience as a legal assistant, legal secretary or paralegal preferred.

LexisNexis Legal & Professional ( is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis- and Nexis- services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or