RELX Group Dir Program Management in Raleigh, North Carolina

Dir Program Management

Category:

Location: Raleigh, North Carolina, United States

Director of Program Management

The Director of Program Management provides strategic direction for a department of Program and Project Managers responsible for full life cycle technical projects. This position leads the development, evolution, and enhancement of primary project management processes such as road map updates/reporting, new project requests, custom requests, priority shifts, and related activities as the business grows and evolves. The position also leads the development and evolution of tools and processes to support the project management activities involving leveraging resources outside the department, defining tool operation and complexity, and/or other related activities to foster efficiencies, best practices, and growth. Additionally, this position provides Engineering Managers with meaningful data, tools, and communications to foster greater insight into forecasting resource availability and understanding project commitments and expectations. Also, the position forms and maintains professional relationships with Product, Engineering, and various levels of management (senior, executive, etc.) such that the project management function brings focus, partnership, and a sense of urgency which ultimately results in delivery in line with strategy.

ACCOUNTABILITIES:

  • Collaborate with senior management to identify, plan, develop, communicate, and implement department strategy, goals, and objectives for the project/program management groups that complement and support the business model and engineering objectives.

  • Work with senior management to define and drive measurements/metrics for the department.

  • Contribute to the reforecast of financial budget process as it relates to the P&L and support annual planning and forecasting exercises in alignment with product strategy.

  • Provide Engineering Managers with meaningful data, tools, and communications to foster greater insight into forecasting resource availability and understanding project commitments and expectations.

  • Oversee internal customer messaging and general management of associated product road maps in alignment with Product Management priorities.

  • Manage project delivery within predefined delivery goals, balancing time to market, quality, and resource availability.

  • Scope, plan, prioritize, lead, and drive engagement on full life cycle technical and/or related projects of varying size and complexity, including defining the goals, objectives, risks, schedule, road map updates, and resource allocation for the project.

  • Responsible for managing multiple assignments/projects simultaneously.

  • Demonstrate an understanding of the primary infrastructure architecture components and relationships.

  • Oversee project request process and drive assessment and trade-offs such that executive decisions can be made in a timely manner.

  • Proactively lead the development, evolution, and enhancement of project management processes and tools to support the project management activities and foster innovation and staff engagement to identify, design, develop, and implement improvements, efficiencies, and best practices.

  • Lead teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues.

  • Facilitate management decision-making by extracting/translating findings into alternatives/solutions, identifying risks/impacts and scheduling adjustments.

  • Represent Engineering Project Management in cross-functional teams as an SME in their respective portfolio. Oversee Project Managers with moderate to complex projects.

  • Participate in communicating impacts regarding capacity and demand.

  • Identify and make recommendations for improvement to existing processes and procedures.

  • Manage all phases of the project through the Product Development process.

  • Define key performance parameters and create regular variance reports to track progress.

  • Negotiate with Engineering Resource Managers for project resources.

  • Maintain compliance with corporate and public regulations.

  • Perform data analysis relevant to project tasks.

  • Request resource demand and review resource allocation for projects, programs, and portfolios.

  • Carry out management responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

  • Ensure all staff is provided with training and resources needed to perform their jobs to the most outstanding degree possible. Ensure all staff is provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently.

  • Manage and encourage new ideas from staff to foster improvements through innovations. ? Empower the staff to be accountable and responsible for their own actions and decisions.

  • All other duties as assigned.

QUALIFICATIONS:

  • 12+ years of IT PMO experience

  • 5+ years of IT PMO management experience

  • Bachelor's degree in technology, finance, business, or equivalent experience required; advanced degree preferred

  • Project governance certification (PMP, PRINCE2, Agile, etc.) required

TECHNICAL SKILLS:

  • Relationship management.

  • Advanced negotiation skills.

  • Strong financial/budgeting skills.

  • Knowledge of the software development life cycle.

  • Agile knowledge required.

  • Process improvement.

  • Mastery of project management processes/methodologies.

  • Advanced understanding of resource availability/allocation.

  • Advanced skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.

  • Advanced organization/project planning, time management, and change management skills across multiple functional groups and departments, and advanced delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.

  • Excellent problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.

  • Excellent communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums.

LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis- and Nexis- services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.