RELX Group Continuous Improvement Manager in Raleigh, North Carolina

Continuous Improvement Manager


Location: Raleigh, North Carolina, United States

Continuous Improvement Manager

This position will lead cross functional Black Belt projects, improving business processes across the LexisNexis & Professional (LN L&P) Organization as well as training, mentoring and coaching Green and Yellow Belts on continuous improvement tools and methodologies. This position will drive projects and initiatives with broad scope (i.e. global) and high impact to the business. This role will be responsible for major and complex assignments with long-term business implications, lead cross-functional teams, and contribute to the overall LN L&P strategic priorities.


  1. Support L&P Operations by driving key strategic projects and developing workflows in accordance with Lean, Six Sigma standards

  2. Plan and successfully execute continuous improvement projects to meet goals and support strategic priorities, delivering recommended improvements with supporting business rationale

  3. Improve customer satisfaction and reduce process variation through application of Lean Six Sigma tools and methodologies

  4. Lead cross functional teams that gather information to evaluate current work processes and identify improvement strategies. Process mapping, root cause analysis and benchmarking of processes

  5. Support the implementation of key LN L&P strategic initiatives, improving our ability to deliver on strategic priorities and improving operational effectiveness

  6. Serve as change agent by stimulating, communicating, and institutionalizing Lean Six Sigma methodologies and the benefits these capabilities provide

  7. Drive cultural changes across the business and support deployment of the Lean Six Sigma program

  8. Support the development of an approach and framework for building continuous improvement capabilities across LN L&P

  9. Facilitate rapid improvement events targeting specific improvement opportunities in the business

  10. Educate, coach, and mentor Green and Yellow Belts on Lean Six Sigma tools, methodology and application

  11. Communicate progress to Champions, Business Leaders, and Master Black Belts


  1. Ability to work in a complex and matrixed environment, deliver quickly and adapt to changing demands

  2. Excellent interpersonal and communication skills (both written and verbal)

  3. Ability to cultivate strong collaborative working relationships and contacts within work group, across other company functions and with external organizations. Ability to interact effectively with all levels of the organization, including senior leadership

  4. Ability to influence others and drive meaningful change results

  5. Black Belt (Certified). Demonstrated success as a Black Belt

  6. Strong analytic and project management experience working across functional projects. PMI or other relevant professional certification preferred

  7. MBA or equivalent education and experience

  8. Minimum 5 years of experience in implementing Lean, Six Sigma and continuous improvement initiatives

  9. High Level of technical skills including advanced MS Office and Visio skills

  10. Knowledge of information industry and technology preferred

  11. Must be willing to travel

LexisNexis Legal & Professional ( is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis- and Nexis- services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or