RELX Group Customer Retention Executive in Petaling, Malaysia

Customer Retention Executive


Location: Petaling, Malaysia

Job Responsibilities

  • Achieve monthly new Print sales target through telesales channel.

  • Effectively identify sales opportunities using prescribed sales methodology.

  • Achieve daily telesales engagement to ensure productivity is achieved at a level required to achieve the monthly Print sales target.

  • Handle sales-related enquiries.

  • Update sales engagement outcome and status accurately in the CRM system.

  • Provide telesales report on a periodic basis when required by the management.


  • Possesses at least Diploma or Degree (preferred) in education.

  • One (1) year relevant work experience – preferably with sales, telemarketing or telesales experience.

  • Self-Improvement – Commit to and actively work towards continuous improvement. Deploy strengths for the advantage of the company and seek guidance and development opportunities.

  • Effective Communication – Express thoughts and ideas in a clear, concise, and compelling manner in both verbal and written communication. Adjust language to capture the attention of the audience. Able to convey clear and concise messages to describe requirements and solutions.

  • Customer-Oriented – Cultivate and maintain strategic customer relationships and ensure that customers’ perspective is the driving force behind solutions that are offered.

  • Deal Closure – Understand the decision making process and able to influence key decision makers. Pre-empt stakeholder objections and drives the customer to a favorable outcome. Develop customer advocates who sell and build consensus internally on their behalf.

  • Execution Focus – Translate work requirements and instructions into operational reality.

  • Effective Problem-Solving – Analyze problems, assess effective solutions, and obtain support to ensure problems are adequately solved.

  • High Levels of Tenacity and EQ (Emotional Intelligence) – Pursue everything with energy, drive, and agility with a need to deliver in the face of resistance or pushback. Identify alternative approaches to achieve the desired result when unsuccessful.

  • Negotiation – Win the trust and respect of others, both internally and externally, to deliver outcomes that build relationships while remaining focused as well as diplomatic.

  • Ownership – Take responsibility for the relationship between your customers and LexisNexis. Ensure customers are kept informed and updated with all interactions regarding LexisNexis.

  • Teamwork – Participate enthusiastically in all work groups, share your perspectives, remain open to the views of others, and collectively resolve internal and customer issues.

  • Self-Motivation – Demonstrate self-driven performance to achieve sales objectives and targets.

  • Computer Literacy – Possess fundamental computer skills including Microsoft Word, Microsoft Excel, CRM system, etc.

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