RELX Group Customer Retention Executive in Petaling, Malaysia
Customer Retention Executive
Location: Petaling, Malaysia
Achieve monthly new Print sales target through telesales channel.
Effectively identify sales opportunities using prescribed sales methodology.
Achieve daily telesales engagement to ensure productivity is achieved at a level required to achieve the monthly Print sales target.
Handle sales-related enquiries.
Update sales engagement outcome and status accurately in the CRM system.
Provide telesales report on a periodic basis when required by the management.
Possesses at least Diploma or Degree (preferred) in education.
One (1) year relevant work experience – preferably with sales, telemarketing or telesales experience.
Self-Improvement – Commit to and actively work towards continuous improvement. Deploy strengths for the advantage of the company and seek guidance and development opportunities.
Effective Communication – Express thoughts and ideas in a clear, concise, and compelling manner in both verbal and written communication. Adjust language to capture the attention of the audience. Able to convey clear and concise messages to describe requirements and solutions.
Customer-Oriented – Cultivate and maintain strategic customer relationships and ensure that customers’ perspective is the driving force behind solutions that are offered.
Deal Closure – Understand the decision making process and able to influence key decision makers. Pre-empt stakeholder objections and drives the customer to a favorable outcome. Develop customer advocates who sell and build consensus internally on their behalf.
Execution Focus – Translate work requirements and instructions into operational reality.
Effective Problem-Solving – Analyze problems, assess effective solutions, and obtain support to ensure problems are adequately solved.
High Levels of Tenacity and EQ (Emotional Intelligence) – Pursue everything with energy, drive, and agility with a need to deliver in the face of resistance or pushback. Identify alternative approaches to achieve the desired result when unsuccessful.
Negotiation – Win the trust and respect of others, both internally and externally, to deliver outcomes that build relationships while remaining focused as well as diplomatic.
Ownership – Take responsibility for the relationship between your customers and LexisNexis. Ensure customers are kept informed and updated with all interactions regarding LexisNexis.
Teamwork – Participate enthusiastically in all work groups, share your perspectives, remain open to the views of others, and collectively resolve internal and customer issues.
Self-Motivation – Demonstrate self-driven performance to achieve sales objectives and targets.
Computer Literacy – Possess fundamental computer skills including Microsoft Word, Microsoft Excel, CRM system, etc.