RELX Group Client Experience & Learning Consultant in Petaling, Malaysia
Client Experience & Learning Consultant
Location: Petaling, Malaysia
As the Client Experience Learning Consultant you will facilitate the client’s experience and learning through the effective utilisation of LexisNexis solutions (Research, Guidance & Tools, Business Management, Networking, News and any other LexisNexis solutions) by identifying and defining the client’s training needs (new and current) and developing and delivering customised customer journey via leaning, clinical sessions ,webinars and client engagement activities.
This important role directly impacts client usage of our products and contributes to the retention and new sales revenue targets.
You will increase visibility of LexisNexis and strengthen our relationships.
Provide the highest level of professional customer service
Communicate constantly to customers on the Lexis Advance Program
Plan learning onboarding programs for Lexis Advance migration customers
Demonstrate on value proposition of Lexis Advance
Assist the sales with migration program
Assist the sales team in exploring new upsell opportunities
Deliver/Organise a training or learning session for the customers based on the migration plan. Maintain accurate records of all activities
Define client learning needs and plan and implement effective training solutions
Monitor and analyse usage report regularly to identify potential account growth and indentify risk accounts
Experience and Skills
Holder of relevant qualifications (Degree in Law or Teaching) preferably with legal background
Some understanding of Malaysia/Singapore’s legal market and system would be advantageous
1-2 years relevant work experience in providing adult based training and learning/end-to-end client training and onboarding processes
A solid adult training and learning background and the ability to leverage this experience to provide a professional and credible delivery of the LexisNexis experience & learning program
A strong ability to collaborate internally with people across sales and corporate responsibilities.
A passion for excellent client experience
12 months fix term contract