RELX Group Mgr Professional Services - Healthcare Vertical in King of Prussia, Pennsylvania

Mgr Professional Services - Healthcare Vertical

Category:

Location: King of Prussia, Pennsylvania, United States

The role of the Manager Professional Services is designed to manage LN Risk Solutions client service team members and assist them with handling their day to day responsibilities. Responsible for overall Client Satisfaction and managing within the scope of a matrix environment with internal and external customers. Responsible for growing the business relationship of their assigned portfolio within their team. Has a working knowledge of all LexisNexis products. Provide technical and administrative leadership and guidance to staff. Participate in customer visits as it relates to implementation and handle escalation calls. Ensure all processes are documented. Participate in PMR and new product reviews to gain a thorough understanding of the products to facilitate ongoing support.

Accountabilities

  • Responsible for management and overseeing successful execution of Customer implementations.

  • Develop and maintain positive client relationships at the appropriate levels.

  • Grow and expand these relationships as represented.

  • Become a Trusted Advisor of the clients and position both client and LN Risk Solutions for strategic growth.

  • Identify gaps and recommendations for performance improvement on behalf of the client.

  • Provide management oversight and direction of Client Service team and responsible for their development and performance.

  • Provide direct client support when needed.

  • Assist the team with managing their day to day work, remove roadblocks, manage conflicting priorities, and coordinate internal priorities.

  • Identify and implement process improvements that improve customer service.

  • Work as needed with operations, communications, legal, QA, and accounting, and drive process improvements and quality improvement initiatives within the organization.

Qualifications

  • Bachelor's degree in business, healthcare or related field preferred.

  • 8+ years of related industry knowledge.

  • 5+ years of experience in Customer Service

  • Prior management or team lead experience is expected.

  • Ability to engage and develop relationships at all levels of the client decision making matrix and link them with appropriate internal resources.

  • Ability to develop compelling value propositions based on the client's business initiatives.

  • Experience developing long term productive and sustainable relationships.

  • Executive presence and communication skills. Excellent communication and interpersonal skills.

  • Strong analytical and organizational skills.

  • Leadership skills to guide organization to achieve objectives.

  • Ability to effectively identify and communicate technical product requirements.

  • Innovative, proactive and intuitive in assessment of customer needs and requirements.

  • Ability to negotiate and influence others.

  • Excellent customer service skills.

  • Project management skills.

  • Ability to multi task.

  • Travel will consist of approximately 20% of time.

At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.