RELX Group Mgr Professional Services - Healthcare Vertical in King of Prussia, Pennsylvania
Mgr Professional Services - Healthcare Vertical
Location: King of Prussia, Pennsylvania, United States
We are seeking a Manager Professional Services to lead the team that builds analytic solutions for client engagements. Manage key customers providing additional support in defining analytic solutions, offering customer training and ensuring data utilization. Also supports and develops team of individual contributors and people managers
Provide management oversight and direction of client-focused Data Analytics team, including responsibility for their development and performance. Assist the team with managing their day to day work, remove roadblocks, manage conflicting priorities, and coordinate internal priorities. Identify and implement process improvements that improve customer service.
Responsible for management and oversight of successful execution of customer implementations, retention activities, and client product training when needed. Ensure SOPs across team to develop and maintain positive client relationships at the appropriate levels. Engage as second-tier support for clients as needed.
Coordinate with Statistical Modeling team and/or Engineering group to generate analysis to determine appropriate course of action. This includes the ability to interpret data to find relevant trends or issues and make recommendations. The manager should be able to present these findings to senior management and clients both verbally, and through written correspondence.
Serve as primary point of contact for key customers on on-going basis. Grow and expand these relationships. Become a Trusted Advisor of the clients and position both client and LN Risk Solutions for strategic growth.
Work directly with technical and analytic tools (ie: SQL) and processes to generate basic reports, perform QA functions and analyze data.
Work as needed with operations, product, engineering, QA and others to drive process improvements and quality improvement initiatives within the organization. Work with senior management and other peers for strategy development and execution planning.
Bachelor's Degree in related field or equivalent work experience
4 -7 yrs of experience with data analytics in a client engagement role.
Proficiency with Microsoft Office suite required, including Excel or Access; Experience with SQL (plSQL preferred).
Previous experience with direct people management and mentoring
Analytic and problem solving skills required
Demonstrated excellence in communication and interpersonal skills.
Must work well in a matrixed environment
Multi tasking and strong organizational skills required
Experience with other technical tools (R, SAS, SPSS, scripting languages) a plus.
Experience working in a linux environment preferred.
Previous experience in a data management, business analysis or data analysis role a plus.
Some travel required for meetings or client visits - approximately 10%
At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or email@example.com.