RELX Group Records Coordinator in Duluth, Georgia

Records Coordinator

Category:

Location: Duluth, Georgia, United States

Records Coordinator

Please note the schedule for this role requires work on Saturday and Sunday (with Monday and Tuesday as off days.) 40 hour work week.

Position Responsibilities

Primary Functions of Records Coordinator:
  • Process returned responses from police agencies.

  • Subdivide negative responses into appropriate areas

  • Contact police and fire agencies to inquire about reports requested by CRU for Insurance Clients.

  • This will consist of, but is not limited to, incoming requests and calls to and from insurance clients, police and fire agencies. Functions will include updating requests, terminating requests returned from government agencies, and matching returned reports with the transaction number

  • Conduct map research and internet research to determine correct jurisdiction and/or to locate report

  • Contact police or other agencies for required costs, request information or report numbers as mandated by the originating agency

  • Utilize shortcut keys/macros to navigate internal systems and pre-defined client notices

Qualifications and Skills

  • Education

  • High School Diploma or Equivalent required. Some college preferred

  • Experience & Training

  • Customer Service, General Office required. Call Center, Data Entry preferred

  • Prior experience meeting/exceeding hourly production goals/metrics

  • Specific Skills

  • PC, Fax, Phone required. Typing 45 wpm or more preferred

  • Other

  • Excellent verbal and grammar skills required

  • Multi-tasking

  • Team atmosphere with emphasis on accomplishments for both the company and the individual

Soft Skills

  • Possess a sense of urgency while being able to focus and pay attention to detail

  • Ability to multi-task

  • Ability to prioritize

  • Ability to adapt to constantly changing processes and tasks

  • Enjoys a fast-paced work environment

  • Professional and reliable

  • Excellent verbal and written skills

  • Positive history of attendance and punctuality

Physical/Mental Requirements

  • Some lifting, must be able to sit for long periods of time, must have decent reading comprehension, and good memory

  • Individual must be able to handle a level of stress in a fast paced production environment

  • Individual must be able to monitor personal and office equipment, and handle minor service such as replacing toner cartridges, printer/copier paper

  • Must be detailed oriented and self-motivated

  • Must keep focused on work and perform repetitious functions effectively

  • Requires good analytical skills

  • Must be able to accept and adapt to changing operating specifications and procedures

  • Must be willing to modify daily functions and workflow as required to meet business needs

  • Must have good interpersonal skills

LexisNexis Risk Solutions (www.lexisnexis.com/risk) is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of Reed Elsevier, a leading publisher and information provider that serves customers in more than 100 countries with more than 30,000 employees worldwide. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact USSharedServicesCenter@reedelsevier.com.