RELX Group Records Coordinator in Duluth, Georgia

Records Coordinator


Location: Duluth, Georgia, United States

Basic Job Function: Position is an entry level records research role in the police records operation through the review, interpretation, and fulfillment of public record information for insurance claims purposes.

Job entails calling police and fire agencies to inquire about reports that are being requested by CRU for Insurance clients. In most cases, the Insurance client will be updated on their request status.

Perform daily team tasks which includes but not limited to the following: SalesForce application (Siebel), order maintenance, processing, cost override, tran error, internet pd's, coverless, daily print, Lookups, client database, agency database, city/county finder, map programs, mailroom tasks and record research.

Accountabilities: Researches and reviews requests and police records information from websites, various internal and external databases. Accurately fulfills, edits, and/or modifies requests for police records to ensure compliance with company standards and completeness of order for product delivery. Performs additional research as required to meet customer expectations, and demonstrates ability to meet and/or exceed established departmental goals for productivity and accuracy.

Qualifications: HS Diploma required, 4 year Bachelor's Degree preferred. Experience in Criminal Justice, Insurance Claims, Call Center and/or police departments a plus.

Excellent communication skills Ability to learn quickly and work in production based environment Windows and MS Office Experience.