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RELX Group Legal Research Intern in Dayton, Ohio

Legal Research Intern

Category:

Location: Dayton, Ohio, United States

Legal Research Intern

Interns will receive extensive training on the Lexis Advance product as well as tools used to support customers. Additionally, interns will receive training on legal research and will ultimately support customers on Lexis Advance with usability and research issues via our Live Support (chat) channel. 1L, 2L, or 3L law students are eligible for the internship.

  • Accountabilities/Qualifications

  • Working on law degree

  • Typing skills: Excellent typing including speed and accuracy (minimum 40 wpm and 85% accuracy)

  • Efficiency:

  • Ability to multi-task, managing multiple conversations simultaneously

  • Manage customer time/responsiveness

  • Appropriate and timely usage of canned messages

  • Empathy:

  • Understand customer pain points and be able to delight a customer

  • Outstanding customer service

  • Professional grammar

  • Strong attention to detail

  • Value Added:

  • Create a meaningful connection/conversation with our customers

  • Business Acumen:

  • Ability to offer additional products or services when applicable

  • Confidentiality:

  • Keep details of conversations confidential

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