RELX Group Customer Success Manager (BIS)- Supply Chain in Dayton, Ohio

Customer Success Manager (BIS)- Supply Chain


Location: Dayton, Ohio, United States

This job exists to provide pre and post sale support for LexisNexis solutions in the Supply Management space, specifically related to the implementation and maintenance of LexisNexis SmartWatch installations.


  1. Commanding a deep understanding of our customer’s challenges, the SMC promotes our supply chain portfolio in the market by leveraging their expertise to meaningfully assess customer needs and drive new business sales and increase revenue in targeted accounts

  2. Developing, managing and executing against an account plan to drive adoption of our supply chain portfolio as well as securing new business

  3. Working closely with extended sales teams to drive new business and upsell/retain existing customer base

  4. Understanding the market, customer’s data structure, and processes

  5. Developing strong relationships with key influencers and key end users in targeted accounts

  6. Leveraging said relationships to achieve business objectives resulting in better utilization of LexisNexis products and services by the customer as well as improved positioning of LexisNexis within the account from both a retention and expansion perspective

  7. Probing customers for relevant information critical to moving the deal forward and communicating firm knowledge back to the greater account team

  8. Fully managing the implementation process for all solutions sold to the supply management department

  9. Product training and specific applications to customer’s industry, department, and role needs

  10. Driving adoption and utilization within assigned accounts

  11. Utilizing and reinforcing all required processes, tools and systems including Total Source

  12. Additional duties as required

LexisNexis Legal & Professional ( is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis- and Nexis- services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or

Procurement, supply chain, consulting, customer service

Basic Qualifications:

  1. Bachelor’s degree or equivalent experience.

  2. 3-5 years of successful sales and/or consulting experience with complex solutions or supply chain experience

Additional Qualifications:

  1. Excellent communication and presentation skills

  2. Demonstrated ability to successfully probe for data or clues that will allow for effective problem resolution

  3. Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational business objectives

  4. Ability to build strong, enduring relationships to establish a network of individuals who can provide information, help or access to others

  5. Can work at a fast pace, is self-motivated, and proactive

  6. Strong business acumen to have command and control over business portfolio

  7. Strong project management, time management and organizational skills

  8. Understanding and expertise in computer hardware and software including Windows XP, Excel, Outlook, PowerPoint, Word, and the Internet

  9. May require local or overnight travel