RELX Group Software Engineering Lead in Chennai, India
Software Engineering Lead
Location: Chennai, Tamil Nadu, India
This role is responsible for:
Service Delivery: Ensuring 99.9% availability for key services. Part of team responsible for service level, capacity, availability, service continuity.
Service Support: part of internal service desk and triage/escalation point for incident, problem, release and change management for services/systems.
Stakeholder management: managing the relationships with internal business stakeholders
C. CHALLENGES & DECISION MAKING AUTHORITY - Describe the major challenges or most difficult types of problems this position is expected to handle to perform this job. Indicate decisions which you are expected to make, decisions which you are expected to recommend. Give example(s).
Working with Technical Support manager and the Support & Operations team (India) with different culture and time zone
Support/mitigate as first line of escalation and problem solving as needed for your team
Onsite representative of Support & Maintenance team (India)
Explaining stakeholder issues and prioritization concerns to offshore team
Decision making authority:
B.Tech/ BE/ MCA / MSc. Computer Science/BSc. Computer Science/
More than 5 years in Leading Software Engineer Team
Previous IT stakeholder relationship management experience
Managed project with technical teams remotely
Sold Experience in Java, J2EE, XML, DTD, XSLT, XML Editors (Oxygen/XMetal/Epic Editor etc.)
Development methodologies: Agile and Waterfall
Good communication skill
•Teamwork & Co-operation: Building Relationships to Get Results
•Problem Solving: Problem Solving and Decision making in groups
•Ability to provide both detail information and also summarize to a management level
•Ability to work through complex problems and reach a workable solution
•Ability to work in ambiguous situations.
•Collaborates and partners to meet customer needs.
•Challenges the status quo.
•Drives to deliver.
•Communicates openly and candidly.
•Shares knowledge and expertise