RELX Group Sales Support Specialist - International Sales in Boca Raton, Florida
Sales Support Specialist - International Sales
Location: Boca Raton, Florida, United States
As part of the International Sales Operations team, this position is a central role in support the Global Sales teams. Our goal is to coordinate with the many backoffice groups to support a world class selling environment and the best customer experience possible. Our team is looking for dynamic, motivated, doers that are looking to drive to innovation.
Basic Job Function:
This position exists to support the Sales Organization in the achievement of revenue, customer satisfaction, process improvement, and market penetration objectives.
Acts as a liaison between Sales and sales operations, billing, customer data administration, service administration, credit management, product and pricing, human resources, as well as the corporate services group
Identify, coordinate and implement processes improvements in the areas of contract simplification, order forms, literature, pricing roll-outs, promotions, credit card billing and general back office support.
Investigate and improve customer satisfaction issues including customer billing and invoices, order processing, contract implementation and credit card processing.
Coordinate and facilitate productivity and efficiency tools including sales force automation, new technology tools and account data and analysis (QMF, SIMS, Seibel etc.)
Coordinate Sales operations support to include: oversight of office supply purchases; disseminate literature, pricing and promotion roll-out to sales teams; policy and procedural updates; recommend and implement incentive programs and customer-focused events; proactively identify, design and implement procedures.
Provide analysis support and sales tracking reports for specialized needs. Design, implement and maintain tools to track sales results of existing regional territories; help assimilate addition of new territories and/or organizational changes. Identify and summarize business trends to help achieve revenue growth.
Run reports and information from sales automation tools including Seibel and Calidus, be able to analyze the data and come up with recommendation for solutions.
Compile and analyze data for business reviews, executive briefings for the sales leadership and sales teams
Provide timely and accurate completion of essential team reports including: weekly sales and actively report, contest and promotional tracking, expense and budget tracking, initiative tracking, performance management report, time-off tracking, and ad hoc reports.
Sales organization liaison with Billing, Customer Data Administration, Credit Management, and areas in our Sales Operations function.
Provide market area sales support
Coordinate all special projects and follow through to completion.
Ensures consistency in reporting and information provided to the sales leadership team.
Produce various monthly customer revenue reports to provide sales leadership with information to define and build strategic plans.
Identify territory assignment
Participate in campaigns and product sales blitzes, lead generation assignments and market initiatives in the area of communication, planning and execution.
Work closely in a team environment
Perform other duties as assigned
BS/BA or equivalent
3-5 years in a sales environment
Strong organizational, time management and forecasting skills
Experience in Project Management
Demonstrated analytical experience
Strong ability in different administrative systems and software programs
Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
Some travel required
LexisNexis Risk Solutions (www.lexisnexis.com/risk) is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of RELX Group plc, a leading publisher and information provider that serves customers in more than 100 countries with more than 29,000 employees worldwide. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or firstname.lastname@example.org.