RELX Group Implementation Project Mgr in Boca Raton, Florida
Implementation Project Mgr
Location: Boca Raton, Florida, United States
We are seeking a home-based project manager to work directly with our customers on projects to implement new products, to manage changes to current products, and to streamline processes. This resource will be working in an individual contributor role with our customers who are currently utilizing several products across multiple platforms. Travel to customer sites is not expected. .
You will be working with the customer's technical project manager to understand their needs and our internal resources to make sure we are meeting the needs and timelines of the client. While we do not anticipate this person to have a technical background, it is important that you are able to function as a liaison between the technical resources and the customer. You will be communicating with the customer on a regular basis and must be able to keep the project on track from a timeline perspective as well as be able to provide updates, both positive and negative, to the customer.
The projects may vary based on the specific need of the customer so we are seeking someone who has the ability to determine the next step needed for the customer and to be able to adapt to changes quickly.
Quickly assess customer sensitivities, communication style, and organizational culture and adapt project to be successful in this environment. Effectively work with senior level customers. Professionally represent the company to the customer and the customer to internal teams. Rapid and accurate follow-up. Deliver negative information as effectively as positive. Anticipate customer concerns in completeness of responses. Demonstrate excellent judgment in what and how information is shared
Correctly involve sales, product, credentialing, account management, account setup, customer education, operations and technology as needed; Work effectively within set-up processes or work to improve and change processes; Keep leadership informed and escalate appropriately
Deliver projects as committed - Construct, track and execute documentation to support the project such as project plans, Gantt and other charts, meeting agendas, meeting minutes, SOPs, training and program notes; Develop solutions to keep project on-track; Demonstrate creativity in overcoming roadblocks; Anticipate and navigate around unforeseen circumstances, risk situations and worst case scenario; Document work in an organized and reusable format
BA/BS or equivalent.
Minimum 5-7+ years work experience in customer facing project management role
Customer facing communications (good and bad news). Excellent verbal and written communicator
Documented evidence of successful project completion and goal achievement
Strong presence as a leader and is recognized by others as such
Sound judgment consistently applied correctly in new situations
Outstanding representative of the company
Quick, intuitive study in new situations
Strong project/process management tool kit - Process flow, Project plans, Project/process graphing and charting, Microsoft Project & Visio preferred
Creative and solution driven
At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or firstname.lastname@example.org.