RELX Group Client Relationship Manager in Boca Raton, Florida
Client Relationship Manager
Location: Boca Raton, Florida, United States
As a Client Relationship Manager, you will work on an ongoing basis with our strategic clients to provide post implementation product support. You will be responsible for being a client advocate with a focus on client experience and user retention. The ideal candidate will have great project management skills, excel in client communication and provide a consultative approach to addressing client needs. Preference given to candidates who are experienced with online fraud prevention solutions.
Partners with the implementation team to onboard all new strategic clients.
Optimizes every client contact to assess additional client needs and uncover additional sales opportunities.
Prepares client correspondence per established communication plan and communicate regularly with clients, both proactively and on demand.
Resolves service delivery or quality problem issues raised by strategic accounts and work with internal teams to respond to these issues, including participating in problem resolution process with support teams and ensuring appropriate resources remain focused on the resolution; escalating issues through management teams as needed.
Effects change within the team and in cooperation with other internal teams through persuasion.
a. Collaborates with the product team to further develop knowledge on particular solutions to enhance the client?s experience with LexisNexis Risk Solutions.
b. Serves as subject matter expert on solution trends, performance, configuration and impacts to changes in the production environment.
c. Ensures continuous improvement by identifying changes in performance, completing and documenting analysis and drive enhancements to production.
d. Demonstrates in-depth knowledge of three or more LexisNexis Risk Solutions products.
Other duties as assigned.
Education: Bachelor's degree in the information technology industry or 5 years industry experience.
Industry Experience: 5-8 years of industry experience. 5-8 years client-facing experience preferred.
Experience with online fraud prevention solutions a plus!
Travel: Must be able to travel up to 25% of the time.
Consultative Ability: Advanced consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
Client Service Orientation: Advanced ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
Developing Others: Advanced ability to use performance management to hire, train, and motivate employees, while committing to employee development.
Innovation: Strong affinity to try new methods and new approaches to problem solving.
Leadership: Advanced ability to effectively set direction, align constituencies, and motivate others.
Planning / Organization: Strong organizational and project management skills.
Presentation Skills / Communication: Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Must be articulate within the language requirements. Advanced ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients.
Problem Solving / Judgment: Advanced analytical and problem solving skills as well as the ability to understand and think analytically about complex business problems.
Product Knowledge: Advanced demonstration of up-to-date and in-depth product knowledge.
Relationship Building: Standard ability to collaborate and interact with internal and external clients.
Results Orientation: Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently. Self-motivated.
Teamwork: Advanced ability to work in a team environment, by soliciting input and feedback. Deals effectively with conflict.
Other: Demonstrates ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability and integrity. Candidate must possess a positive attitude, and winning spirit.
At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or firstname.lastname@example.org.