RELX Group Sr Production Support Analyst in Alpharetta, Georgia

Sr Production Support Analyst

Category:

Location: Alpharetta, Georgia, United States

Sr. Production Support Analyst

Alpharetta, GA or Boca Raton, FL

The Sr. Production Support Analyst is a technical role responsible for supporting internal back-office operations. This person will handle requests that come to the team through our ticketing system and support mailboxes, run system reconciliations and validations, process invoicing and billing tasks, support production release and patch cycles, and perform technical research of inquiries and reported system issues.

This role requires an individual that has analytical and technical skills to investigate and research within a wide range of products and systems. Expectations include clear, concise, and timely communications and the ability to prioritize multiple tasks from a variety of sources. This position does require availability for after-hour, weekend, and holiday scheduling.

Qualifications

  • 3+ years of production support experience

  • Bachelor’s degree in IS, CS, or related field or equivalent experience

Technical Skills

  • Intermediate knowledge of database structures and writing SQL queries

  • Ability to make complex analysis, correlate information, and troubleshoot incidents in order to identify and perform recovery actions or provide assistance to development teams

  • Ability and willingness to learn and adapt to new processes and technologies

  • Understanding of change request processes.

  • Execution of change and service requests.

  • Solid written communications skills.

  • Solid verbal communications skills.

  • Proven change management experience.

  • Analytical support for system interfaces.

  • Problem management escalation.

Accountabilities

  • Learn and help others to adapt to new technologies.

  • Volunteer expert knowledge and assistance to others.

  • Provide prompt recovery and problem escalation for the exceptions

  • Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.

  • Provide analytical support for the development and enhancement of system interfaces, and may develop or enhance those tools under high-level technical direction from more-senior staff.

  • Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.

  • Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.

  • Provide prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.

  • Change-manage and service requests including proper management, implementation of team changes and service requests, and proper creation, execution, documentation, and closure of tasks, changes, and requests.

At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.