RELX Group Records Coordinator in Alpharetta, Georgia
Location: Alpharetta, Georgia, United States
Process returned responses from police agencies.
Contact police and fire agencies to inquire about reports requested by CRU for Insurance Clients.
This will consist of, but is not limited to, incoming requests and calls to and from insurance clients, police and fire agencies. Functions will include updating requests, terminating requests returned from government agencies, and matching returned reports with the transaction number
Conduct map research and internet research to determine correct jurisdiction and/or to locate report
Contact police or other agencies for required costs, request information or report numbers as mandated by the originating agency
Utilize shortcut keys/macros to navigate internal systems and pre-defined client notices
Open and separate the contents of approximately 200 envelopes per hour, subdivide negative responses into appropriate areas, accurately tally for quality control, and deal with miscellaneous notes, invoices, etc.
Qualifications and Skills
High School Diploma or Equivalent required. Some college preferred
Customer Service, General Office required. Production focused such as Call Center or Data Entry
Prior experience meeting/exceeding hourly production goals/metrics
PC, Fax, Phone required. Typing 45 wpm or more preferred
Possess a sense of urgency while being able to focus and pay attention to detail
Enjoys a fast-paced work environment
Professional and reliable
Excellent verbal and written skills
Some lifting, must be able to sit for long periods of time, must have decent reading comprehension, and good memory
Individual must be able to handle a level of stress in a fast paced production environment
Individual must be able to monitor personal and office equipment, and handle minor service such as replacing toner cartridges, fax paper, printer/copier paper
Must be detailed oriented and self-motivated
Must keep focused on work and perform repetitious functions effectively
Requires good analytical skills
Must be able to accept and adapt to changing operating specifications and procedures
Must be willing to modify daily functions and workflow as required to meet business needs
Must have good interpersonal skills
LexisNexis Risk Solutions (www.lexisnexis.com/risk) is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of RELX Group plc, a leading publisher and information provider that serves customers in more than 100 countries with more than 29,000 employees worldwide. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or firstname.lastname@example.org.