RELX Group Customer Accounting Specialist in Alpharetta, Georgia
Customer Accounting Specialist
Location: Alpharetta, Georgia, United States
The Customer Accounting Specialist role is responsible for the collection of all assigned past due accounts. This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service in the context of LN's business-to-business collections and relationships.
Contacts past due customer accounts and researches disputed amounts as needed to determine the cause and validity of the delinquency and takes appropriate action (invoice resend, PO number updates, basic invoicing explanations, etc.) to resolve and/or identify significant collection issues and escalate appropriately.
Successfully manages entire portfolio of accounts based on priorities including aged balances, total dollars and other significant variables.
Maintains a clean aging by addressing overpayments, refunds, credits, account transfers, etc.
Reduces the number of past due accounts for the assigned portfolio to within department standards.
Identifies and addresses uncollectible accounts quickly and refers them to 3rd-party collections.
Develops expertise in use of collections tools including billing and invoicing platforms, etc.
Follows all collections and department policies and procedures.
Associate degree in business, accounting or finance or equivalent work experience.
Minimum 1 to 3 years of related technical or professional experience, preferably within collections.
Proficient computing skills including MS Excel, Word, PowerPoint and Outlook skills.
Good interpersonal and communication skills.
Ability to manage multiple tasks and priorities.
Proficient problem solving and decision-making skills.
Ability to work in a dynamic, fast paced and changing environment.
Ability to develop and maintain positive relationships with clients and co-workers.
Exhibits high levels of customer service and professionalism.
At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or firstname.lastname@example.org.