RELX Group Client Executive in Alpharetta, Georgia
Location: Alpharetta, Georgia, United States
The role of the Client Executive is designed to develop Competencies for more advanced LN account management responsibilities. Serves as the relationship manager for established portfolio of assigned accounts and other opportunities. The accounts in this portfolio will be assigned in accordance with skill level of this position. Responsible for identifying, framing and demonstrating capabilities and value in the context of these clients businesses. Responsible for growing the business relationship of their assigned portfolio. Provide technical and administrative leadership and guidance to technical staff. Responsible for overall Client Satisfaction and manages within the scope of a matrixed environment with internal and external customers
Responsible for management and successful execution of Customer implementations for assigned clients.
Develop and maintain positive client relationships at the appropriate levels. Grow and expand these relationships as represented by significant revenue growth per year.
Position both client and LexisNexis for strategic growth.
Primary responsibility for customer satisfaction with project implementations.
Identify gaps and recommendations for performance improvement on behalf of the client.
Provide direct client support.
Responsible for day to day client services of multiple accounts, removing roadblocks, directing client questions to the appropriate parties, managing conflicting priorities amongst customers, and coordinating internal priorities.
Support assigned Sales RVP, and serve as Team Lead for the Sales and Customer Managers assigned to his / her territory.
Perform responsibilities of Customer Manager for the clients assigned to the designated RVP.
As team lead, mentor Customer Manager team members within designated RVP team.
Serve as escalation point for assigned RVP and his/her Sales team.
Work effectively with other Customer Engagement Model areas including CCIS (Customer Credentialing, Implementation and Support), Product Marketing and Technology.
Identify and implement process improvements in Customer Engagement Model
8+ years of insurance industry and application knowledge as a Pricing Analyst, Product Manager or Actuary in training.
5+ years of client facing experience
Prior management or team lead experience.
Ability to engage and develop relationships at all levels of the client decision making matrix and appropriate internal resources
Ability to develop compelling value propositions based on the client's business initiatives.
Experience developing long term productive and sustainable relationships.
Experience in customer service, preferably within the software and/or insurance industry.
Executive presence and communication skills
Excellent communication and interpersonal skills.
Strong analytical and organizational skills.
Leadership skills to guide organization to achieve objectives.
Ability to effectively identify and communicate technical product requirements. Innovative, proactive and intuitive in assessment of customer needs and requirements.
Ability to negotiate and influence others.
Excellent customer service skills.
Project management skills. Ability to multi task.
Travel will consist of approximately 25% of time.
Typical work week is 45-50 hours
Must be able to multi-task and adapt to fluctuating deadlines
At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or firstname.lastname@example.org.